Shipping & Returns
We understand that sometimes you might need to return for a refund or exchange a product that you purchased. KOR Medical offers a 30-day money-back guarantee. If you are not 100% satisfied with our product, request a return within your account, and we will make it right – simple as that. All refunds/exchanges are subject to approval and provided in the sole discretion of KOR Medical, LLC. We typically process returns within 2 business days.
TERMS OF SALE AND REFUND POLICY
Complete terms of purchase are provided at checkout. By agreeing to the terms and conditions you agree that you understand that the products purchased, whether consumable or topical, contain plant compounds from hemp oil. Our manufacturing facilities are registered with the FDA and our products are manufactured according to FDA guidelines for cGMP standards for dietary supplements and cosmetics. As these products have not been evaluated by the FDA, we make no claims as to any benefits from our products. If you decide to purchase our products, you do so based upon your own opinions as to any benefits these products may provide. All products carry a 30-day customer satisfaction guarantee. If you are not satisfied with any of these products, simply return the unused portion of the product. If we receive a returned product within 30 days, we may exchange the product or issue a full refund. Your acceptance of the terms of purchase means you agree to and understand the Returns Policy.
DAMAGE DUE TO FREIGHT OR SHIPPING
Our products are tested for quality, and all shipments are carefully inspected before leaving our warehouse. Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. All claims for damaged product must be made within 3 days of delivery. Please contact us and provide detailed information for any product damaged during shipping within that time. Please include a full description or photo of the damages to the product.